Welcome to CyclePro Gear Store’s FAQ section! We’ve compiled answers to the most common questions about our performance cycling gear, global shipping, and customer service. Can’t find what you need? Email us at [email protected].

Product Questions

What types of cycling products do you specialize in?
We focus on high-performance cycling components and apparel for serious riders, including:
  • Road & MTB frames (aluminium and carbon)
  • Professional-grade components (Campagnolo, brake systems, drivetrains)
  • Technical apparel (bibs, baselayers, weather-specific gear)
  • Essential accessories (bar tape, cables, bike locks, travel solutions)
Our selection caters to competitive cyclists, bikepackers, and dedicated enthusiasts.
How do I choose the right frame size?
Our aluminium and carbon frames come with detailed geometry charts. For personalized advice, email our gear specialists with your height, inseam, and riding style. We recommend professional bike fitting for performance frames.
Are your components compatible with all bike brands?
Most components follow industry standards, but we specify compatibility in each product description. For drivetrain parts (especially Campagnolo), please verify your current setup before ordering.

Shipping & Delivery

What are my shipping options?
We offer two premium services:
  • Standard Shipping (£12.95): 10-15 business days via DHL/FedEx with full tracking
  • Free Shipping: 15-25 business days via EMS for orders over £50 (basic tracking)
Pro Tip: Order by 2pm GMT for same-day processing on in-stock items.
Do you ship to my country?
We ship worldwide except some remote Asian regions and select territories. Our Dundee warehouse ensures efficient EU/UK/North America deliveries. Contact us for specific location queries.
How can I track my order?
All shipments include tracking:
  • DHL/FedEx: Real-time updates from dispatch to delivery
  • EMS: Basic tracking at major checkpoints
You’ll receive tracking information via email once your order ships.

Payments & Accounts

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed through encrypted channels.
Do you store my payment information?
For your security, we never store full payment details. PayPal users benefit from their security protocols for faster checkout.

Returns & Exchanges

What’s your return policy?
We offer a 15-day no-hassle return from delivery date. Items must be unused with original packaging. This covers:
  • Incorrect sizing (apparel)
  • Compatibility issues (components)
  • Manufacturing defects
Contact us first at [email protected] to initiate returns.
Who pays for return shipping?
Customers cover return shipping unless the return is due to our error. We recommend using tracked services for valuable components.
How long do refunds take?
Processed within 5 business days of receiving returned items. Payment provider processing times may add 3-5 additional days.

Technical Support

I need help installing components – can you assist?
While we can’t provide hands-on support, we supply:
  • Manufacturer installation guides
  • Recommended torque specifications
  • Compatibility advice pre-purchase
For complex installations (especially drivetrains or brake systems), we recommend professional mechanics.
Do you offer product warranties?
All products come with manufacturer warranties – duration varies by brand. Carbon frames typically have 2-5 year warranties. Keep your receipt as proof of purchase.

Still have questions? Our cycling specialists at [email protected] typically respond within 24 hours (weekdays). For urgent delivery queries, include your order number.

CyclePro Gear Store – 74 Perth Rd, Dundee, GB DD4T 2HB