Privacy Policy

At CyclePro Gear Store (“we”, “us”, or “our”), we understand that performance cyclists demand precision in every aspect of their gear – including how their personal data is handled. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.bikepartsprous.com.

1. Information We Collect

We collect information to provide seamless service to our global community of competitive cyclists:

• Personal Identification: Name, email address, shipping address, phone number when you create an account or place an order for components like carbon frames or Campagnolo groupsets.
• Payment Information: Credit/debit card details processed through PCI-DSS compliant gateways (we do not store full card numbers).
• Technical Data: IP address, browser type, device information to optimize your experience when browsing our aluminium road frames or aero helmets.
• Usage Data: Pages visited, products viewed (like bib shorts or brake spares), time spent to improve our product offerings.
• Communication Data: Emails or messages sent to our customer service team regarding frame sizing or component compatibility.

2. How We Use Your Information

Your data helps us deliver the same precision in service that we apply to our cycling components:

• Process orders for performance gear like TT helmets or bikepacking equipment
• Provide customer support for technical queries about brake levers or carbon MTB frames
• Improve our website functionality and product range based on rider preferences
• Send service-related communications (order confirmations, shipping updates)
• Prevent fraud and enhance security, particularly for high-value items
• Comply with legal obligations regarding international shipments

3. Data Sharing & Disclosure

We handle your data with the same care we apply to torque specifications:

• Service Providers: Trusted partners who assist with payment processing (like PayPal), shipping carriers for global deliveries, and IT support.
• Legal Requirements: When required by law or to protect our rights and the safety of our cycling community.
• Business Transfers: In the event of merger, acquisition, or sale of assets, customer information may be transferred.

We never sell your personal data to third-party marketers.

4. International Data Transfers

As we serve cyclists worldwide (excluding certain Asian and remote regions), your data may be transferred to and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws.

5. Data Security

We protect your data with the same rigor we apply to our premium bike locks:

• 256-bit encryption for all transactions
• Regular security audits by independent specialists
• 3D Secure authentication for card payments
• No storage of full payment details on our servers
• Limited access to personal data within our organization

6. Your Rights

You have control over your personal data, including rights to:

• Access, correct, or delete your information
• Object to or restrict certain processing
• Receive your data in a portable format
• Withdraw consent where applicable
• Lodge complaints with supervisory authorities

7. Cookies & Tracking Technologies

We use cookies – small data files – to enhance your experience when selecting bar tape or comparing road frames:

• Essential Cookies: Necessary for secure checkout and account functions
• Performance Cookies: Help us understand how riders navigate between components like brake spares and axles
• Functional Cookies: Remember preferences like currency or region
• Marketing Cookies: Show relevant offers for products like baselayers or bib tights

You can manage cookie preferences through your browser settings.

8. Policy Updates

We may update this policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated to our cycling community through our website or email.