At CyclePro Gear Store, we share your passion for precision cycling performance. Just as you meticulously select every component from carbon frames to Campagnolo groupsets, we’ve crafted our shipping and returns policy with the same attention to detail to ensure your complete satisfaction.

Global Shipping Information

Order Processing & Delivery Timelines

  • Order Processing: 1-2 business days
  • Standard Shipping: 10-15 business days via DHL or FedEx (£12.95)
  • Free Shipping: 15-25 business days via EMS (orders over £50)

We ship worldwide (excluding certain Asian and remote regions). Tracking information will be provided for all orders. Please note that customs fees may apply for international shipments and are the responsibility of the recipient.

Our Returns Philosophy

We stand behind our premium cycling components – from aero helmets to aluminium road frames. If any item doesn’t meet your expectations, we’ll make it right with the same efficiency we apply to our global shipping network.

Eligibility for Returns & Exchanges

  • Items must be unused and in original condition with all tags attached
  • Original proof of purchase is required
  • Request must be initiated within 15 days of delivery
  • Certain safety items cannot be returned (see below)

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Aero & TT Helmets (after removal of protective liner)
  • Bike Locks (once packaging is opened)
  • Baselayers and Bib Shorts (for hygiene reasons)
  • Bar Tape & Grips (if unrolled or cut)

Step-by-Step Returns Process

1. Initiate Your Return

Email our customer service team at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer exchange or refund

2. Receive Authorization

We’ll respond within 24-48 hours with a Return Merchandise Authorization (RMA) number and instructions.

3. Package Your Items

Securely pack the items in their original packaging, including all accessories and documentation.

4. Ship Your Return

Send to our Dundee facility using a trackable service. We recommend insuring high-value items like carbon frames or complete bikes.

Return Address:
CyclePro Gear Store
74 Perth Rd
Dundee, GB DD4T 2HB

Refund Process

  • Timing: Refunds are processed within 3-5 business days after we receive and inspect your return
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error
  • International Refunds: Will be in GBP, with your bank determining the exchange rate

Exchanges

For exchanges of components like brake spares or axles:

  • Follow the same return process above
  • Clearly indicate the replacement item needed
  • We’ll ship the new item once we receive your return (additional shipping may apply)

Damaged or Defective Items

If you receive damaged components like carbon MTB frames or faulty brake levers:

  • Contact us immediately with photos of the damage
  • We’ll arrange a prepaid return label if needed
  • Expect expedited processing for replacement items

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear CyclePro Customer Service,

I would like to request a return/exchange for my recent order:

Order Number: [Insert]
Item(s) for Return: [Product Name, SKU if available]
Reason for Return: [Size Issue, Defect, Wrong Item, etc.] [ ] I would like a refund
[ ] I would like to exchange for: [Product Name]

Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

For any questions about our returns policy or specific components like bike travel cases or bikepacking gear, our customer service team is ready to assist at [email protected].

Ride with confidence knowing CyclePro Gear Store supports your performance with our comprehensive shipping and returns policy.